- Create the necessary behavioural change and impact, with key tools such as the 4 C’s model for constructive feedback, and the application of the “behaviour change wheel” from Stralen and West.
- Use the methods and frameworks to handle the moments of challenging conversations, such as needing to clarify and having further information and context on the situation.
- Learn the importance and how to create the right environment for these moments of constructive communication.
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